If you have a problem with your DYNAMIC product

After-sales service

If you have any question, do not hesitate to read our Frequently Asked Questions (FAQ) or contact us directly via e-mail or by phone.

DYNAMIC offers strong and responsive after-sales service, all spare parts are available from

Your personal account – After sales service

F.A.Q Frequently asked questions
All our answers to your questions
WHAT IS THE WARRANTY TIME FOR DYNAMIC PRODUCT?

DYNAMIC warranty applies exclusively in the context of culinary preparations. The warranty period for our mixers, turbo crushers and manual food cutters is 1 year and 5 years for the salad spinners from the purchase date. The warranty fully covers parts and labor. The warranty implies the replacement of any defective part. 
DYNAMIC warranty does not cover damage due to any drop or impact, improper use, connection error or the non-respect of conditions of use prescribed by the user manual. 

WHAT PROCEDURE TO FOLLOW IN CASE OF FAILURE OF MY UNIT?

If your device does not work properly or shows anomalies, contact your closest dealer or return it to the following address: SAS DYNAMIC – 518 Rue Léo Baekeland – 85290 MORTAGNE SUR SEVRE.

WHAT ARE THE CLEANING AND MAINTENANCE ADVICES?

Unplug the device before cleaning it. Wipe the body of the equipment with a sponge or a slightly damp cloth, do not use abrasive detergent products nor scouring sponge. Pay attention not to put water inside the device. 

WHERE CAN I DOWNLOAD USER MANUALS ?

You can download all our manuals on our after sales website: www.savdynamicmixers.com

WHERE CAN I LEAVE MY EQUIPMENT AT THE END OF ITS POERATIONAL LIFE TIME?

You can bring your electrical device in a sorting center or in a waste disposal center.

OTHER QUESTIONS
  • Where can I buy spare parts for my equipment?
    You will find spare parts for your device with our suppliers or on our e-commerce site www.sav.dynamicmixers.com.
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You will find your reference product in the section “TECHNICAL DATA” of the products datasheet. For example, the reference for the DYNAMIX DMX 160 is MX050
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DYNAMIC
518 rue Léo Baekeland - BP 57
85 290 Mortagne s/ Sèvre
France
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